"Is it plugged in?"
"Is the monitor turned on?"
"Are you sure that's a router and not a microwave?"
If these questions seem familiar to you then you've likely dealt with tech support often. While the basic questions may seem aggravating, often they're important and overlooked. That said, once you run past the basic troubleshooting steps with your ISP or other service provider, you're often handed off to a technician that knows how the network was set up, perhaps even the person who helped install it. While it may seem annoying, it's important to let them test what they need to in order to find where the problem lies.
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